Uhaul Reviews and Complaints

Decent

★★★☆☆

“ Moved from Arlington to Dallas. Thought it was a decent experience but the store was slow and I thought I...
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- Joe

much better

★★★★☆

“ Renting a Uhaul was much better than borrowing a friends truck an driving across town all day.”

- Mimi

Poor customer service

★☆☆☆☆

“ #Uhaulsucks #buyerbeware Poor customer service Before I tell you my long story on the poor customer servi...
Read Morece I received with U haul, I'm going to start with who I am! I consider my self a very strong single mother, that worked her way up thru the ranks at a major retail store, I've alway tried not to let thing stop me from growing and being a stronger mother/woman.. and had a dream to move to the one place that would show my strength and feed the adventure I've wanted for a long time, Alaska! Weeks before I went to U haul, I received a job offer to move to Fairbanks Ak, and I lined up a moving company (Viking) to do the move for me, well the day I scheduled the movers to be at my house, they called and told me cost would go up $900, and I could pay it, or cancel the contract.. Well with not much options, and not wanting any other hidden fees, and very tight on funds, I went and talked to Don at M&m storage in Safford Az, and I canceled the movers, 1st mistake.. Don and his wife was very nice, and had the truck waiting the next day, they even opened up on a day they was "closed" (08/12/16) so I could get the truck and the car transport. With everything loaded thanks to friend, I was ready for the long road ahead.. On Saturday 08/13/16 just after 7 am, I started driving, I didn't drive long, and knew I couldn't drive the truck and the car transport, I was wrapped with fear, I tried to call Don at M&m storage, and there was no answer, but as per our conversations I knew he would be out of town, so I called the Uhaul customer service number at 7:28 am, I explained with fear and emotion I could not drive this all the way to Alaska, the lady that I talked to said I couldn't get my money back, I told her I didn't even leave the city I picked up the Uhaul in, she said she would have a area manager call me back. At 7:34 I received a call from 502-575-5360, and I can't remember his name, but he was the area Mgr, and told him I could not do this drive, due to fear, anxiety, and a host of other emotions. The "mgr" said he would give another day, just to take it slow, and see a doctor for my issues.. (Really? So you want someone that needs to "see a doctor" driving your truck? Not to mention how insulting that is) as I reinforced, I could not do the drive, he did state I could take it to Tom's Uhaul also in the Safford area, and I could get a refund, but I would need to pay for the time I have used, and I asked if they have storage, he stated no, but I could take it to the city of Wilcox they have storage at their u haul facility.. Due to it being in the opposite direction I needed to go, I then asked him if I could get it up to the St George Ut area, due to having family in the area, if I could still return it with a partial refund, and just be charged for the drive to St George, he told me I could! So I pulled up my big girls pants, and started on my way.. Many things happen to my total end of my driving the truck, the passenger door where my 12 yr old was sitting wouldn't shut all the way, the tire warning light keep coming on, even though the tires were OK, up hills the truck wouldn't go over 30/40 mph, and couldn't go over 55 unless the motor sounding like it was going to blow, I had to have the emergency lights/blinker on the whole time. The true end to my driving was coming down a mountain with high grade decline with twists and turns.. And I had to call my family to drive 4 hrs and get me, I know a lot of people can deal with these issues, but fear is fear, and I could not overcome it, and it really breaks my heart that I couldn't, and having my son witness his strong independent mother broken kills me.. On Monday 8/15/16 I tried to call U haul customer service, and I was on hold for over 20 min, so I reached out to one of the local St George Ut dealers, I called 435-216-9888 at 7:15 he told me That I could return it to his store, but for the refund, I would need to contact the customer service, or the location I picked it up at. I called Don at M&m storage at 7:19, and told him everything, he asked isn't there pills I can take? ( Again Really? Now you want someone taking meds driving your trucks) I called customer service back they gave me a phone number to a area mgr 928-247-7991, I left a message and texted and still have not received a call back.. I even tried to call the 520-575-5360 and it just went to Uhaul customer service. At 7:35 I called customer service and asked for a manager, waited on hold for over 20 minutes, as I was sniffling and upset the customer service asked if there was something she could help with, I told her the entire issue. as I told her I know it's my issues that stopped me from driving, but as per the mgr I talked to on the 13th, just charge me for the drive from Safford Az to St George Ut, and I would understand fees for ending it early.. She told me to hold and she would see what she could do.. When she came back on she stated she had it authorized to return the Uhaul with no fees, and I asked about the refund? She stated she put in a incident # 1188726 And to call back in 3 days, I asked are they going to put it thru? She stated if they don't keep going up.. So as per instructions I made sure the truck was full of gas and returned it to Tj's rentals in St George, and it needed to be returned that day.. So I did, with in the hour it was at Tj's.. I told James Rimer at Tj's all the issues, and he told me "they should have given you a newer truck" I told him Don at M&m said it was a new truck, James said not for that drive!!??? After I got to Alaska, I called the customer service and talked to Nathan, I gave him the incident # and wanted to know what was happening with the refund, he said the next day the claim was canceled, and denied, because I returned the truck?? (As instructed to do). And it wasn't the location I picked it up from, I tried to tell him I talked to the mgr on the 13th, and I was basically called a liar!! I asked for a mgr, he told me the mgr over that area denied it so there is no one to talk to, I asked for a regional manager he said there is no one, I asked for corporate number, nope wouldn't give me that! I let him know he needs to work on his customer service skills! I called and asked for a copy of all the conversations and the only one they didn't send me was the one from the manager on the 13th??? Wonder why?? So let me break it down 12 day rental Safford Az to North Pole Ak truck and car transport with dolly and safe move insurance 4109.89 4 day rental Safford to St George truck and car transport dolly and safe move 750.00 So I lose over $3500? And all the stress, called a liar, and being told that I need medical help and medication for my fear!!and poor customer service to boot! Big cost!!”

- Teresa

Uhaul does not honor guarantee

★☆☆☆☆

“ Uhaul will *not* honor the $50 refund guarantee at https://www.uhaul.com/Reservations/ReservationAdviseme...
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- Joseph Carey

Worked

★★☆☆☆

“ Moved in Ohio. My Uhaul worked, but I wasn't excited about the fees or the service. Leaving this review i...
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- Grant L.

Truck yes

★★★☆☆

“ I renter a Uhaul and it was kind of an annoying process. Once I was able to get everything packed in and ...
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- Alisha G

Awful

★☆☆☆☆

“ Worst moving experience ever! I called the original location, U-Haul of University City, for pick up info...
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- David Kaplan

Tolls

★☆☆☆☆

“ UHAUL are crooks! The Dallas area has toll roads that charge you 50 cents to a dollar seventy five or so ...
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- Charles Scott

UHaul attempting to ruin my business.

★☆☆☆☆

“ Ex UHaul dealer here. Being abused by uhaul.”

- Uhaul Dealer

Worked for Me

★★★☆☆

“ Rented a small Uhaul truck to move. Worked for me, but the staff wasn't exactly friendly.”

- Anthony Y.

uhaul insurance no good

★☆☆☆☆

“ I tried helping a "friend" leave an "abusive" relationship by renting a truck so she could move and escap...
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- Tammy Elder

Never ever again

★☆☆☆☆

“ Avoid UHaul. Horrible customer service. Rented a trailer weeks in advance. Preferred contact method was e...
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- Darrell

Worst experience EVER!

★☆☆☆☆

“ Well where do we start. On saturday we picked up the truck and we specifically asked if we could drop the...
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- Rinnie

Are you seriouse

★☆☆☆☆

“ Same days same truck huge gouge the price NC to NV $2188 NV to NC $4600 Your out of your mind!!!!”...
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- Vatherine

Bad Experience

★☆☆☆☆

“ Rental with boxes from Orlando location on Orange Ave. Sign in store said unused boxes could be returned ...
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- Alan Robinson

Broken truck

★☆☆☆☆

“ The truck they gave me was broken. The calipers are broken. They said it was a 2 year truck. "" THAT WAS ...
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- Debra Manuel

Uhaul will rob you .

★☆☆☆☆

“ I wish id looked at the reviews before I paid $2250.00 to rent a truck and trailer.Id never tell anyone t...
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- Tom Beckett

Mr

★☆☆☆☆

“ Run around service Dept. Manager Timothy Lowery II doesn’t care about helping customers. 800 numbers don’...
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- Robert M London

all problems, no service

★☆☆☆☆

“ I rented a 10' box truck to move a sectional couch to my new home; 40 miles, furniture store literally up...
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- JEN

hidden fees/ catch 22 fees

★☆☆☆☆

“ I rented a uhaul the day before Thanksgiving and went over my contract with the individual that owned the...
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- Anna cobb

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LINKS TO OTHER UHAUL REVIEWS / DISCUSSIONS

Decent

much better

Poor customer service

Uhaul does not honor guarantee

Worked

Truck yes

Awful

Tolls

UHaul attempting to ruin my business.

Worked for Me

uhaul insurance no good

Never ever again

Worst experience EVER!

Are you seriouse

Bad Experience

Broken truck

Uhaul will rob you .

Mr

all problems, no service

hidden fees/ catch 22 fees

Follow us on social!

LINKS TO OTHER UHAUL REVIEWS / DISCUSSIONS

Decent

much better

Poor customer service

Uhaul does *not* honor guarantee

Worked

Truck yes

Awful

Tolls

UHaul attempting to ruin my business.

Worked for Me

uhaul insurance no good

Never ever again

Worst experience EVER!

Are you seriouse

Bad Experience

Broken truck

Uhaul will rob you .

Mr

all problems, no service

hidden fees/ catch 22 fees

Follow us on social!

Uhaul does not honor guarantee